Refund policy

At GeneralMade, we strive to provide our customers with high-quality products and exceptional service. We understand that sometimes, issues may arise with your purchase, and we want to address them in the best possible manner. Please read our refund policy carefully before making a purchase.

Refunds: We regret to inform you that we do not offer refunds on any purchases made through our online store. All sales are final. We encourage our customers to carefully review their orders before completing the purchase to ensure that the items meet their expectations.

Exceptions: In rare cases where an item is received damaged or defective, we will gladly offer a replacement or store credit. Please contact our customer service team within 7 days of receiving your order to report any issues. We may require photo evidence of the damage or defect to process your request efficiently.

Exchange Policy: We understand that sometimes, items may not fit as expected or may not be exactly what you were looking for. While we do not offer refunds, we do offer exchanges for items of the same value or store credit. To be eligible for an exchange, the item must be unused, unwashed, and in its original condition with all tags attached. Please contact our customer service team within 14 days of receiving your order to initiate an exchange

Shipping: GeneralMade is not responsible for the shipping costs associated with returning or exchanging items. Customers are responsible for covering the shipping fees for returns or exchanges, unless the item received was damaged or defective.

Cancellation Policy: Once an order is placed, it cannot be cancelled or modified. Please double-check your order details before proceeding to checkout.

Contact Us: If you have any questions or concerns regarding our refund policy or need assistance with a return or exchange, please don't hesitate to contact our customer service team at GeneralMadestore@gmail.com.

By making a purchase from GeneralMade, you acknowledge and agree to abide by the terms outlined in this refund policy.

Thank you for choosing GeneralMade, We appreciate your understanding and support.