Shipping policy

Last Updated: 04/7/2024

Thank you for shopping at GeneralMade! We are dedicated to providing you with exceptional service and ensuring your shopping experience is as smooth and convenient as possible. Please review our shipping policy outlined below:

  1. Processing Time:

    • Orders are typically processed and shipped within 1-3 business days from the date of purchase. However, during peak seasons or promotional periods, processing times may vary.

  2. Shipping Methods and Rates:

    • We offer various shipping methods to accommodate your needs, including standard, expedited, and express shipping.
    • Shipping rates are calculated based on the selected shipping method, destination, and the weight/size of your order. You can view the shipping costs during the checkout process before making your purchase.

  3. Domestic Shipping (within [Country]):

    • Orders shipped domestically typically arrive within 3-7 business days from the date of shipment, depending on the shipping method selected.
    • GeneralMade partners with trusted carriers to ensure reliable and timely delivery of your orders

    • Order Tracking:

      • Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to track the status of your shipment online.
      • If you encounter any issues with tracking your order, please don't hesitate to contact our customer support team for assistance.

  1. Shipping Address Accuracy:

    • It is the customer's responsibility to ensure that the shipping address provided during checkout is accurate and complete. GeneralMade will not be responsible for any delays or losses resulting from incorrect shipping information provided by the customer.
    • Delivery Issues:
    • In the event of any delivery issues, such as lost or damaged packages, please contact our customer support team as soon as possible. We will work diligently to resolve the issue and ensure your satisfaction.